MyDiscovery

Redesigning a financial projection tool to increase efficiency and improve usability

Product Design

Overview

Problem

Financial advisors struggled with MyDiscovery—it was slow, unintuitive, and hindered productivity.

Solution & Outcomes

I led a full redesign that streamlined navigation, cut task completion time by 36%, and boosted satisfaction to 92%, as reflected in post-launch surveys.

Client
RBC
Duration
8 Months
Role
Product Designer

Current State

👎

Navigation Overload

Three competing navigation patterns (side icons-only, top tabs, nested tabs) made it difficult for users to orient themselves.

The top navigation implied a strict step-by-step flow, even though users could move freely. This mismatch between design and functionality confused advisors.

👎

Poor Discoverability

Locating specific sections often required trial and error. Without knowing where a third-level item lived, advisors had to click through multiple top- and second-level tabs just to find it.

👎

Visual Confusion

Inconsistent text sizes and button hierarchies created visual noise, forcing advisors to work harder to scan, prioritize, and take action.

Lack of visual hierarchy

Inconsistent text size create cognitive overload

Ineffective Layout

👎

Inefficient Input Design

Input fields weren’t optimized for the type of data being captured. Short entries were given long fields, dense sets of fields lacked grouping, and overall the layout made data entry cumbersome and error-prone

👎

Limited Data Visibility

Key information was buried in dropdowns. Because only one item could be expanded at a time, advisors couldn’t compare line items side by side. They wanted something closer to a spreadsheet view rather than an accordion.

The Redesign

Revising the information architecture

We reorganized the app into three top-level domains — Personal, Corporate, and Trust — aligning the navigation with the natural flow of client conversations. Advisors could stay focused on one area of a client’s finances without being distracted by unrelated sections, then move to other domains as the discussion progressed.

Information was better organized around the advisor–client dialogue, making reviews more streamlined and less fragmented.

Restructured Navigation for Clarity and Efficiency

I surfaced level-two sections as modular cards directly on the page. Advisors could now view all sections at a glance and jump freely between them, without unnecessary clicks or trial-and-error.

Navigation became faster and more predictable — for example, the “Incomes” card dropped from three clicks to just one within the Personal domain.

Before

👎

3 clicks required to reach the "incomes" card

After

👍

Only 1 click required to reach the "incomes" card

Streamlined Inputs and Improved Data Visibility

Inputs were redesigned to match the type of data being captured, and accordion dropdowns were replaced with spreadsheet like views that supported comparison.

Data entry became faster and less error-prone, and advisors could finally view and compare key financial information without constantly expanding/collapsing sections.

Horizontal data entry fields
Enable the user to enter and view a large amount of data side by side, without the need for a dropdown
A multi-level card layout
When a card required multiple sub-sections which were not reflected in the navigation
A form layout

For form like information like client details

I built a card design system to speed developer handoff and simplify the design process

I created a reusable card-based design system with consistent rules for hierarchy, spacing, typography, and CTAs.

This not only maintained consistency across the application, but also reduced design time, streamlined developer handoff and ensured future scalability.  

Project Outcomes

😀

Use satisfaction increased to 92%, as reflected in post-launch surveys

⏱️

Time to complete a MyDiscovery profile decreased by 36%